- What types of life policies do you offer
We offer Term & Whole of Life policies; minimum term is 5 years up to a maximum term of 35 years.
The Whole of Life policies run up to age 99
- Who is eligible to apply?
The policy is available to any individual who is aged between 18 and 70 years at the time of application.
- Can I have a joint policy?
You can choose to have a policy on your own or on a joint basis with your spouse or civil partner. A joint policy can be established to pay out when the first person dies (Joint Life, First Death) or when both people have died (Joint Life, Second Death).
- How is the premium determined?
We take various factors into account when calculating your premium. Some of these factors include how much cover you want, your age, gender, country of residence and whether you smoke. Hazardous pursuits like flying are also considered.
- Are there additional policy benefits?
Depending on the insurer, you may have the option to add Disability and/or Critical Illness benefits to your life policy, however these will expire when you turn 65 years.
You can also add Accidental Death Benefit which expires on your 70th birthday and Waiver of Premium Benefit.
- What denomination is the policy currency?
The policy can be denominated in US$, GBP or € and premiums must be paid in the same currency.
- Do I get cash back once the term of my policy ends?
All our policies are purely life and have no element of investment, hence no premiums are refundable once the policy term comes to an end.
- My Life policy is due for renewal. How can I review my current cover?
We can assist with a full review.
- I want to renew my life insurance. How can I do this?
You can renew your policy on or before the renewal date found in your renewal documents. This can be done using direct debit, telegraphic transfer, or cheque issuance.
- How do I cancel my Life policy?
You can send us an email and notify us of your intention to not renew.
- How do I register my credit card for future online premium payments?
You will be required to register your credit card for future premium payments. This can be done by completing a credit card mandate.
Once you have registered the insurer will automatically collect future premium payments from your credit card when your policy is due.
- Can I split payment into different instalments?
Yes, this can either be monthly, quarterly, semi-annual, or annually. Although this is usually done at the inception of the policy. However, should your financial circumstances change, you need to notify us 4 weeks prior to the renewal date.
- How will I know that the insurer has received my payment?
We will send you a receipt by email as soon as the premium has been successfully received by the insurer. Please contact us if confirmation has not been received.
- Is the online premium payment a secure method?
The respective insurance companies have taken many actions to ensure clients’ protection and use the latest technology to make sure that their payment information is always kept confidential and secure. However, should you notice any unusual activities or alerts from your bank, notify us immediately so that we can contact the insurer of the same.
- Can my premium be paid by someone other than myself or can the premium be paid by a 3rd party?
As per the policy’s set up, the insurer only knows the policyholder however for a 3rd party to pay, for instance your children or company. One must provide Anti Money Laundering requirements which includes certified identity, proof of address which should not be older than 3 months old.
- What happens if I change my country of residence?
This should not be a problem however you must advise us in writing if you permanently change your country of residence from what was stated in your application form.
- Who are your re-insurers?
Atlas Life re-insure their risk with two of the largest reinsurers in the world, Swiss Re and Reinsurance Group of America who are both rated AA- by Standard & Poors. They have special treaty agreements with them whereby they carry all our policyholder risk at all times. Unilife policies are re-insured by SCOR Africa & Gen Re. Prudential whom we work with locally re-insure through Africa -Re.
- How do I make a claim?
A claim can be made by getting in touch with us in writing or by phone. There are some standard forms and documents to be submitted and we will advise of these when a claim is made.