How is treatment paid?
Providers in the Henner network are paid directly by Henner but you must pay the medical provider any additional charges not covered by your AWS plan.
How do I claim for emergency in-patient treatment?
For emergency hospitalisation you are covered for the first 48 hours. However, please update Henner within the first 48 hours of being admitted to hospital, so they can arrange to extend cover if necessary.
How do I claim for scheduled in-patient treatment?
For scheduled in-patient treatment you must apply for Prior Agreement from Henner. Download a Prior Agreement Form from your Henner Online Account and ask your treating Physician to complete and sign it. Then post or email the form to Henner. You will receive an email reply within 5 days of Henner receiving your request. Before receiving your treatment, show your AWS Membership Card and a photo ID to your medical provider.
How do I claim for out-patient treatment?
For out-patient treatment, before receiving your treatment, show your AWS Membership Card and a photo ID to your medical provider.
Where do I send a Prior Agreement Form?
Either by post in an envelope marked confidential and addressed to Henner, for the attention of the Medical Advisory Board, 14 boulevard du General Leclerc 92200 Neuilly-sur-Seine, France, or by e-mail directly to [email protected]
Alternatively, the document can be scanned and emailed to Henner via [email protected]